UAE Debt Collection Market is in the Growing Stage, Driven by Changing IT Policies and Documentation and Rise in Awareness Due to the COVID-19 Pandemic among the Population: Ken Research

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The Collection Industry in UAE peaked right before and during the pandemic. Increased amount of lending along with rising defaults presents great opportunities for debt collection.

Covid Led Growth: COVID-19 pandemic bough certain challenges for debt collection agencies in terms of worsening the financial situation of debtors leading them to refuse paying their debts. However, it made the public more aware about the existence of debt collection services which motivated them to fulfil their debt obligations. Pandemic also increased the number of default accounts bringing more business for collection agencies and inducing growth.

Rise in Digital Collections: Debt Collection companies used to rely on phone-calls to make recoveries which led to terrible customer experience and wastage of time. Digital collections are being extensively used which leverages analytics to make the process more efficient and act as catalysts for the industry.

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Growing focus on Regulatory Compliance: Debt Collection companies have started to place more focus on complying with all regulations for a better customer service. They are maintaining proper documents, getting cheques as proof for future payment and amending the penalty terms.

Changes in UAE Legal System: The new legal system at UAE makes it possible to recover debts via court in merely within 7 days if all the documents are readily available. The new Bankruptcy law also provided safety for debtors and changed the shape of debt collection industry.

Analysts at Ken Research in their latest publication- “UAE Debt Collection Market Outlook to 2027- Characterized by fierce competition and high growth prospects” by Ken Research provides a comprehensive analysis of the potential of the debt collection market in UAE. Rise in digital collection techniques and increasing use of AI and ML for recovery predictions are expected to contribute to the market growth over the forecast period.

UAE debt collection market is expected to grow at a robust CAGR over the forecasted period 2022-2027.

Key Segments Covered

Segmentation by Segment

• Non-Finance
• Finance
• Insurance

Segmentation by Type of Firm

• Debt Collection Agency
• Law Firm

Segmentation by Age of Firm:

• 0 to 10 yrs
• 10 to 20 yrs
• 20 to 30 yrs

Segmentation by Geographical Presence

• Abu Dhabi
• Dubai
• Fujairah
• Sharjah
• Ajman
• Umm Al-Quwain
• Ras Al-Khaimah

Sub-segmentation of insurance segment & financing segment

Sub-segmentation of insurance segment:

• Motor & Transportation
• Property/Fire
• Liability & Others

Sub-segmentation of financing segment:

• Real State
• Personal
• Financial institution
• Services
• Manufacturing
• Trade
• Others

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Key Target Audience

• Existing Debt Collection Companies
• Law Firms
• Financing Companies
• Non-Financing Companies
• Insurance Companies
• Debt Collection & Management software providers
• Government Agencies
• Finance Consultants
• Others

Time Period Captured in the Report:

• Historical Period: 2017-2022
• Base Year: 2022
• Forecast Period: 2022–2027

Companies Covered:

SUPPLY SIDE:

Debt Collection Companies

• Tahseel
• CMS
• Aman Debt Collection
• First Solution
• Credit Recovery
• AW Holding
• Bilkish
• Derby Group of Companies
• Alpha Debt Collection
• Fort Equity
• Quick Action
• ATDC
• com
• ALQADA

Law firms/Debt Collection

• Taswiyeh
• ASKTHELAW
• HHS LAWYERS
• DUBAI DEBT RECOVERY
• STA
• AE
• AL ROWAAD
• AL SAFAR
• BIN EID

Regulatory Bodies and Judiciary

• Central Bank of the UAE
• Judicial Department

DEMAND SIDE:

Insurance companies

• Etihad Credit Insuranc
• Atradiuse
• CIGNA
• COFACE
• PACIFIC PRIME
• MetLIFE
• ACE
• Emirates RE

Financing companies

• Emirates NBD
• ADCB
• DUBAI FIRST
• Mashreq
• Commercial Bank of Dubai
• Dubai Islamic Bank
• HSBC
• RAKBANK
• ADIB
• FAB
• CITYBANK

Non-Finance companies

• Etisalat
• Emircom
• Etihad Water and Electricity
• Abu Dhabi Distribution Companies
• Emaar
• Nakheel
• Lufthansa
• Choithrams
• Asian Paints
• Majid UL Futaim
• Naseej

Key Topics Covered in the Report                            

• Global Debt Collection Market Overview
• Ecosystem of UAE Debt Collection Market – Demand and Supply Side
• Value Chain Analysis – Amicable Settlement and Litigation Settlement
• Market Size and Segmentation of Debt Collection Industry in UAE, 2017-2022
• UAE Debt Collection Market Industry Analysis
• Software used in UAE Debt Collection Market
• Market Shares of Major Debt Collection Companies in UAE on the basis of Debt Collected, 2022
• Competitive Analysis
• Future Outlook and Projections, 2022-2027

For More Insights On Market Intelligence, Refer to the Link Below: –

UAE Debt Collection Market Outlook to 2027

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Rise in Digital Collection Techniques and Improvement in UAE Legal System Related to Debt Collection Will Boost UAE Debt Collection Market: Ken Research

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1.Debt Collection Market in UAE expanded at a CAGR of 11.6% between 2017 and 2022

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The collection industry witnessed increasing growth rates right before and during the COVID-19 pandemic due to a sharp rise in NPL’s, use of technology like digital collection, speech analytics, predictive dialers etc. and rise in collection efforts by the agencies to sustain themselves in the market. The total number of cases settled by debt collection companies in UAE in 2022 stood at more than 200,000 growing at a CAGR of 11.6% from 2017. The Financing segment has the highest ticket size with non-finance being the lowest. There was a sudden increase in debt collected and cases settled in 2021 due to increased defaults in 2020 due to pandemic leading to more cases being outsourced and hence, companies improved upon their efforts to collect more debt over the next period.

2.Most of the Debt Collection Agencies and Law Firms have their presence in Abu Dhabi and Dubai.

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The majority of the collection agencies are based out of Abu Dhabi, Dubai and Ras Al-Khaimah accounting for more than 70% of the total market. This happens due to ease of legal structure in these emirates as compared to the others as they have their own local judicial systems and do not follow the federal judicial systems present in emirates like Sharjah, Ajman etc. Presence of free zones including DIFC in Dubai and ADGM in Abu Dhabi also acts as a incentive for companies to establish themselves in these regions due to benefits.

3.Pandemic-induced trend, a greater emphasis on NLP techniques and maintaining proper documentation are acting as key growth drivers.

Collection agencies are extensively using various speech analytics tools to record and analyse customer conversations. This enables to maintain security and gain insights into client expectations. The information gathered can further be used for training of employees adapting them to different situations while negotiating and hence, improving their performance which would act as a key growth driver for debt collection companies. In addition, companies are maintaining proper documentation and proof for all debt provided by them to corporates and individuals. This makes it much easier for Debt Collection agencies to recover the debt in case of a default both amicably and legally as well through payment order method. Collection companies which provide settlement plans to debtors have start taking post-dated cheques as a proof for future payment. Changing IT policies require companies to maintain complete confidentiality of client information due to threat of data breach. All this factors will provide more growth to collection industry. Moreover, Covid-19 made the public more aware about the existence of debt collection services which motivated them to fulfil their debt obligations. Pandemic also increased the number of default accounts bringing more business for collection agencies and inducing growth.