The digital customer experience and service
automation (DXE) is referred to that term which defines as the whole ecosystem
that consists the digital transformational components, which are indefinable
for the enablement of an optimum and consistent digital service delivery.
Evidently, the significant innovations in the digital sector, the usage of
intelligent bots to identify and prioritize consumer aspects for making an
effective service delivery could bolster a new age trend in the digital
evolution. As real-time and well-organized customer support is becoming a key
mantra to achievement for any business entity, it is apparent that most of the
prominent companies will have extreme consumer experience platforms within the
next decade, with more than 90% of the CXOs of the main corporations
considering an effective developments in the overall consumer experience
delivered by the end of 2018.
Although, the key players of this market are making
huge developments in the research and development programs for leading the
fastest market growth during the forecasted period with the handsome amount of
share across the globe. According to the report analysis, ‘Digital Customer Experience and Service
Automation (DXE) Market’ it states that there are several key players
which are recently functioning in this sector more effectively for dominating
the highest market share across the globe more effectively by folding up their
sleeves with the acceptance of profitable strategies and policies by analyzing
the coming market trends includes Adobe, Salesforce, IBM, Oracle, SAP,
Sitecore, and Episerver. In addition, the key players of this market are
adopting the innovated technologies with the developed techniques of doing work
which results a more competitive nature of the market and further enforced the
coming investors for making the effective amount of investment.
Additionally, with the significant working of the key
players and applications of the digital customer experience services, the
market is split into 4 major regions such as North America, Europe-Middle East
& Africa (EMEA), Asia Pacific (APAC), and Latin America, among which EMEA
is predictable to demonstrate the highest market share in terms of investment
value over the entire forecast period. Furthermore, according to the research,
the digital customer experience and service automation (DXE) market is
anticipated to witness an effective USD 179 billion by 2023, growing at a CAGR
of almost 29% during the forecast period. Significant increasing digital
platforms and need to enhance the customer journey to manage a competitive edge
in the market are the key factors driving the market.
Whereas, with the growth drivers the market is having
few restraints which hampers the market growth such as disillusioned existing
omni-channel strategies, data security and privacy concern and several others.
However, the market of this has prominent key players which are attaining the
profitable opportunities for attaining the handsome amount of share with the
fastest market growth includes Account-based marketing, robust and efficient
business processes and several others. Therefore, in the near future, it is
anticipated that the market of digital customer experience and service will
increase across the globe more significantly over the recent few years.
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Contact Us:-
Ken Research
Ankur Gupta, Head Marketing & Communications
Sales@kenresearch.com
+91-9015378249
Ken Research
Ankur Gupta, Head Marketing & Communications
Sales@kenresearch.com
+91-9015378249
