The automation as a service (AaaS) is defined as process of integrating
domain and functionality tools over various automation layers by a unified
interface for all the workflows. It can also be defined as the process of
automating events, processes, tasks and the other business functions. AaaS also
enables the enterprises to form a virtual workforce, which is capable of
performing the several tasks associated to high efficiency, eliminating the
requirement of human interventions. It also offers the high scalability and further
reduces operational cost by 25–50%, as a virtual workforce which has capability
to work round the clock.
According to study, “Automation as a Service Market by Component (Solution
and Services), Business Function (Information Technology, Sales and Marketing, Operations,
Finance, Human Resources, and Others), Enterprise Size (Large Enterprises and
Small & Medium Enterprises), and Industry Vertical (BFSI, Telecom & IT,
Retail, Healthcare, Manufacturing, Government & Defense, Energy &
Utilities, Media & Entertainment, Transportation & Logistics, and
Others): Global Opportunity Analysis and Industry Forecast, 2019-2026”.
Some of the key companies operating in the global automation as a service
market are Automation Anywhere, Inc., HCL Technologies Limited, Blue Prism
Limited, Hewlett Packard Enterprise Company, Kofax Inc., Microsoft Corporation,
Pegasystems Inc., International Business Machines Corporation, NICE Robotic
Automation, and UiPath.
On the basis of type, automation as a service market is bifurcated
as knowledge based automation and rule based automation. On the basis of
component, market is bifurcated as services and solutions. Services include
professional services (deployment & integration, consulting services and
support & training) and managed services. On the basis of business
function, market is bifurcated as sales & marketing, information technology
(IT), finance, operations and human resources (HR). On the basis of deployment
model, market is bifurcated as private cloud, public cloud and hybrid cloud. In
addition, on the basis of industry vertical, market is bifurcated as
manufacturing, telecom & IT, Banking, Financial Services, and Insurance
(BFSI), retail & consumer goods, government & defense, media &
entertainment, energy & utilities, transportation & logistics and
others ( education and travel & hospitality).
The automation as a service
market is driven by increase in adoption of the cloud technology, followed
by rise in demand for automation across business processes. However, aspects
such as maintaining data security and privacy may impact the market. Moreover, ability
to generate a positive return on investment (ROI) and higher adoption among the
small & medium enterprises is key opportunities for market.
Based on geography, the North-American region holds major share in
global automation as a service market, followed by European region owing to
increase in focus on innovations obtained from Research and Development
(R&D) and technologies in the region. Whereas, the Asian-Pacific region is
anticipated to exhibit considerable growth rate due to growth in adoption of
automation and cloud technologies coupled with various other government
initiatives, for instance smart cities across the APAC countries, including
China and India over the forecast period. In upcoming years, it is predicted
that future of the market will be bright caused by presence of a large number
of big enterprises as well as large IT spending during the forecast period.
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