The retail industry is currently under a transition from traditional brick and mortar locations, to e-commerce space. Therefore, the need to gain cost and resource efficiencies, revaluating rewards strategies are on a primacy for the majority of the companies operating in the market. To make the smart reserves just in your salary bracket while securing talented individuals, by using high-quality and up-to-date market information.
Ken Research providing one of the best Retail Customer Experience Surveys across the geographies such
as Saudi Arabia, Oman, UAE, China, Philippines, Indonesia, Vietnam, Europe, the
US, and many more. Our company offers various modes of survey namely Face to
face, CATI’s, and FGD to secure the best appropriate information to generate
the analysis from the customer experience surveys which helps in the overall
development of the business. The insightful analysis helps our client to
identify the weak performing areas of the business where customers are not
satisfied with the services or a product and requires an improvement for the
smooth functioning of a company.
Therefore, a detailed Customer Satisfaction Survey for Retailers performed by Ken Research not only helps in the development of the business activity but also helps in retaining the customers by offering them satisfying services and products and lowering down the churn ratio of the customers which is desired by all but hard to achieve. However, one can easily achieve this target by a customer satisfaction survey data as it largely identifies and enables the companies to provide support to the poor customer-based touchpoints that appeared as per the survey results on a real-time basis.
Moreover, these types of customer
satisfaction survey help our client to understand the overall working of their
company followed by the percentage of customer satisfaction on the various
parameters which includes:
Availability of the stock at
retail/distributor outlet.
The updated stock availability at
the stores.
To assess the demonstration of
products in retail stores and to identify if the retail store follows the
safety protocols.
To track the pricing of the
products and services at the retail outlet level.
To track and analyse the in-store
position of the company’s product over competitor's product.
Inspecting the handling of the
products and damages.
In addition to this, retail
customer surveys with Ken Research can be hosted at different platforms such as
with the help of SMS, email, Website, in various applications, and also through
the integrations with the other several communication systems. This helps in
hosting the survey at different levels which provides additional visibility and
governance over the information obtained from the survey and also over the
users with the considerate administration. Similarly, this also helps in
securing sensitive market information with data encryption and other access
controls. Moreover, our company also provides telephonic support along with
24/7 support through E-mail, and also a dedicated consumer profile manager
offers his support and assistance to clients at each particular stage.
Therefore, one should definitely
opt for our customer retail survey to analyse its business operations and to
increase ratio of retaining the customers coupled with the development of the
business with higher market penetration.
For More Information,
Click on the Link Below:-
Retail Customer Experience Surveys
Contact Us:-
Ken Research
Ankur Gupta, Head Marketing & Communications
No comments:
Post a Comment